New Clients

1.Make an appointment

To minimize waiting times, appointments are required for all visits.
Please call ahead to schedule your appointment even in case of emergencies .

Emergency Service：Available 24/7, 365 days a year
Clinic Hours：Open everyday except from the afternoon of December 30 to January 3
Consultation Hours：10:00 AM – 12:30 PM (Last appointment at 11:30 AM)
　　　　　　　　　　　2:30 PM – 7:00 PM (Last appointment at 6:00 PM)

2.Visit

For your first visit, please arrive 10 minutes before your scheduled appointment for patient registration. Please bring your identification document.

What to Bring for Your Appointment

– Owner’s identification: Required for registration and creating a medical record if it’s your first visit to our clinic.
– Pet insurance card: Accepted at the front desk for ANICOM and AIpet insurance.
– Information about vaccination history (combination vaccine, rabies vaccine, heartworm prevention)
– Information about current illnesses under treatment
– Latest examination results
– Information about current medications (prescriptions, medication details, etc.)

3.Consultation Process

After an interview with the veterinarian, we will explain the examination methods and treatment plan (cost estimate). If you agree with the plan, we will proceed with the examination. After obtaining test results, we will explain the situation and propose possible treatment options. Treatment will commence after you select the desired course of action.

4.Payment

For hospitalization or surgery, a deposit is required upon admission, with final settlement upon discharge. For long-term hospital stays, we will provide a detailed medical invoice every 3 days for payment. Please note, regardless of admission and discharge times, each is considered a full day, and respective hospitalization and treatment fees apply.
We accept cash and the following credit cards. We also accommodate installment payments and debit cards. As hospitalizations or surgeries may involve substantial costs, please confirm installment options and payment limits with your card issuer before making payment.